What a Medical Office Administrator Does – All You Need to Know

If you’ve got a head for organization and attention to detail and a heart for helping others, a medical administrative assistant diploma may be the perfect educational path for you.

With a massive need for patient care across the country, and the incredible amount of information that requires processing for healthcare team access, all while ensuring patient privacy, makes medical office administration (MOA), a growing and exciting field to be in.

A medical office assistant plays a vital role in the effective and efficient functioning of a wide variety of healthcare facilities, from clinics, and hospitals to doctor’s offices. You’re the first to greet the patients and often the face and beating heart of your workplace. If you’re passionate about caring for patients but want to support by using your technical skills, then before you invest in a medical assistant training program/medical assistant college you’ll want to know precisely what you’re in for.

What a Medical Office Administrator Does – All You Need to Know

Your Role and Responsibilities

• You perform a wide range of administrative duties to support the healthcare team you work with.
• Your day-to-day responsibilities can include:
• Greeting patients and appointment check in,
• Answering phone calls and emails, responding to patient inquiries and scheduling appointments,
• Organizing, maintaining and managing patients’ medical records, ensuring you uphold best practices for patient privacy,
• Coordinating with other healthcare providers to ensure comprehensive and streamlined patient care,
• Processing billing and insurance claims,
• Managing office inventory and maintaining cleanliness in all areas of the workspace.

The Skillset Required to Thrive as a MOA

• Superior organizational skills with a keen eye for detail,
• Excel in multitasking and prioritizing tasks,
• Ability to thrive in a fast-paced environment,
• The interpersonal skills to be able to work with both high-level healthcare practitioners and patients alike,
• Commitment to patient-centred care and exceptional customer service,
• Technical skills, including computer systems and software, from Microsoft Office to electronic medical records (EMR),
• Excellent verbal and written communication skills,
• A comprehensive knowledge of medical terminology and procedures (that you will learn via your medical administration courses),
• A keen commitment to upholding best practices and regulatory requirements for handling patient data.

Why Anderson College Can Help You Soar into Your MOA Future

• Our College – Anderson College has trained over 100,000 students over its 137+ year history. We’re dedicated to educational excellence and student-centred support. Our class size is small to allow direct access to industry-expert instructors and we understand the power of blending theoretical and practical learning to ensure comprehension and confidence. Career services are available to our graduates for life because we truly feel your success is our success.
• Our MOA Programs – We are dedicated to ensuring our students are confident, in demand and have the competitive edge in the market upon graduation. As such, our MOA programs are held to the highest standard and, depending on the location and type of program you choose, you have the option to select a MOA program that is accredited by the Canadian College of Health Information Management (CCHIM). This accredited program includes a practicum that meets the quality and educational program standards set out for the Health Information-Certified Associate (HICA) certification. Graduates of the Medical Office Administrator– Health Services program are eligible to write the National Certification Exam (NCE) and can begin their career as a certified health information professional. *Please visit our website to explore the various options for MOA study or make an appointment for help navigating the way to making the right choice for you.

Resources to Support Your MOA Career Decision Making

Here are links to our most popular MOA blogs, relaying key learning areas, tips and … most essentially … insights from the students and graduates who have been right where you are.

Student Insights:

• The Inspirational Scoop on Medical Office Administration – From Students Like You!
• Anxious to Ambitious – Amilia Achieves Her Medical Office Career Dream
• Real-world Training, Community Support – Fuels Afrin’s Career Success

Skills and Career Development:

• 5 Tips for Mastering Your Keyboard Skills as a Medical Office Admin
• Your Guide to Mastering Medical Record Keeping
• Your Guide to Landing Your First Medical Office Administration Job

Association and Industry Insights:

• Insight on Medical Office Administration Accreditation with CCHIM Director Lisa McKenzie
• 4 Technology Advancement Impacting Medical Office Administration

For more popular Anderson College MOA blogs to empower your career decision, click here.
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As you can see, for the person focused on contributing within the healthcare field, in a patient-centred, support, technical role, in a fast-paced environment, MOA is an ideal career fit. If you’re still considering, why not take the “Anderson College Personal Support Worker Career Training Readiness Quiz”?

But when you’re ready to launch into your Medical Office Administration career we’re here to help you navigate every step along the way. Book a virtual appointment with our Admissions team to join the next class!

Quick Links to Fuel Your Success!

We want to make sure you have what you need to succeed! Check out these reference links:

• Medical Office Administrator Courses & Programs at Anderson College
• 5 Skills to Give you the Leading Edge as a Medical Office Admin (andersoncollege.com)
• Patient Confidentiality and YOU – For Medical Office Admin Graduates